Privacy Policy

Effective Date:06/01/2023

At Whole Life Balance, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our consoling and counseling services. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information when you use our services:

Personal Identification Information: This includes your name, email address, phone number, date of birth, and any other details you voluntarily provide when booking an appointment or contacting us.

Sensitive Health Information: If you engage in therapy, counseling, or any other support service, we may collect health-related information (e.g., mental health history, emotional well-being, diagnoses, etc.) that is required for your care. This information is confidential and handled with the utmost care.

Communication Data: When you contact us via email, phone, or any digital communication platform, we may collect the details of your messages and any follow-up communications.

Payment Information: If you make a payment for any services, we may collect financial information necessary for processing payments. This may include credit card details or other payment method information.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide you with the requested consoling and counseling services.

To communicate with you about appointments, services, or any other relevant information related to your care.

To process payments for services rendered.

To improve our services, including conducting client satisfaction surveys and feedback requests.

To comply with legal and regulatory obligations.

3. How We Protect Your Information

We take the privacy and security of your personal information seriously. We implement appropriate physical, technical, and administrative safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. All sensitive health-related information is handled confidentially and, if applicable, is protected under the relevant privacy regulations (e.g., HIPAA in the United States).

4. Sharing Your Information

We do not share your personal or health-related information with third parties, except in the following circumstances:

With your consent: If we need to share information for purposes such as referrals or coordination of care, we will ask for your consent first.

Service Providers: We may share limited information with third-party service providers who assist us in operating our services (e.g., payment processors, email services), but these providers are bound by confidentiality agreements.

Legal Requirements: We may disclose your information when required by law, such as to comply with legal processes, government requests, or regulations.

Sharing of Personal Information:
We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. Mobile information will not be shared with or sold to third parties or affiliates for marketing and/or promotional purposes.  

Opting Out of Text Messages:
You have the right to opt out of receiving text messages from Whole Life Balance at any time. To opt-out, you can reply "STOP" to any text message you receive from us.
Consent and Opt-In:
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.  "By submitting, you agree to receive text messages at the provided number from “insert company name.” Message frequency varies, and standard message and data rates may apply. You have the right to OPT-OUT receiving messages at any time. To OPT-OUT, reply "STOP" to any text message you receive from us. Reply HELP for assistance".
5. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request a copy of the personal and health-related information we hold about you.

Correction: You can request that we correct any inaccuracies in your personal data.

Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations.

Opt-out: You can opt-out of communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance your experience. These technologies collect information about your interactions with our website to improve functionality and analyze usage patterns. You can manage or disable cookies through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on our website and update the "Effective Date" at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Whole Life Balance

Email: info@wholelifebalance.net

Phone: 586-262-9503

Address: 52188 Van Dyke Rd. Suite 319 Shelby twp MI, 48316